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In case you are not aware, "Now Everyone Can Fly" is the tagline of AirAsia.
AirAsia is a low cost airline, and honestly, if you do not care about anything else but cost, AirAsia is a good choice.
Before you think I am being paid or bribed to say this like some other blogger is, hold your horses.
AirAsia sure gives you competitive airfare, sometimes so low it's hard to believe. The thing is, that's not the only thing that's low with AirAsia.
There are also low quality planes, low quality services, low punctuality, low inflight food supply, and low customer care and responsibility.
If you have ever been on an AirAsia flight that was on time, congratulations! Quick, go buy lottery! For the rest of us, please expect a delay, it comes as default and consider yourself lucky if the delay is under 60 minutes.
If you are flying AirAsia on a long flight or flight involving a meal time, please do yourself a favour of either packing your meal, or pre-order the inflight meal. Else you might just end up like my sister-in-law who had to go hungry while flying back from Australia because the aircraft ran out of food.
If you were stuck in that unfortunate situation and you cannot stand hunger, then maybe you should try to persuade other pessengers to sell you their meal by offering twice or three times the meal cost, using the money saved from the cheap airfare, of course.
If you are planning an important trip, for example to attend a convocation, wedding, or just a hard-earned vacation, think twice before you choose AirAsia. Imagine you have applied for your annual leave three months in advance, booked the accomodation and transportation, rushed for days to get your work sorted so you could have peace of mind while you travel, checked online regularly on the flight and pre-ordered the inflight meal, only to find out one week before the trip that the flight you have booked and paid for six months ago has been cancelled... >_<
The reason? Something about aircraft maintenance and nope, there is no alternative flight on the same day offered as replacement.
<sarcasm> As we all know, something as important as aircraft maintenance is always scheduled on a whim to cause disruption to the service instead of planned well in advance to minimise impact to business. </sarcasm>
So if the timing of your trip is also low priority, or the convocation and wedding ceremony can be delayed, like for a mere few weeks, just for your sake, then yea, go go AirAsia!
Oh, I haven't got to the best part yet!
Know how we found out the flight has been cancelled? Well, father-in-law needs to cut short his trip so a change of return date is necessary. It's while asking for a change in the return flight that we were told the outbound flight has been cancelled, and earliest flight available is 9 days after the original date.
What. The. Fish and duck.
Imagine if we didn't need to change the return date. That's one week before our trip and AirAsia hasn't bothered to inform us about the flight cancellation yet.
Bollocks.
Unbelievable craptastic low quality of service!
Now, for the icing on the cake (yes, still more!), remember the advice of pre-ordering inflight meal? Yea, we followed our own advice since the original flight has dinner time smack in between, the meal cost came to RM60. AirAsia cancelled the original flight and new flight is now on graveyard shift time (midnight to early morning), there no longer is a need to have inflight meal so we thought of cancelling that.
RM35 for processing fee please.
I have used WTF and bollocks, so I will just go with speechless.
Now everyone can fly... but do you want to?
